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FAQ
Frequently asked questions
Here you'll find answers to the most common questions about Shace
General
What is Shace?
What types of spaces are available?
Is Shace available in English?
Booking
How do I book a space?
How long does it take to get a response to my booking request?
Can I book the same space for multiple dates?
What happens if my booking request is declined?
Is it possible to visit the space before I book?
Can I book for a day or does it have to be long-term?
Can I rent a space indefinitely?
Payment
When am I charged for my booking?
What is the service fee?
How do space owners receive payment?
Are my payments secure?
Are prices including VAT?
Contracts
Do I need to sign a contract?
What happens after the contract is signed?
Can the contract terms be supplemented with additional information?
Cancellation
What is the cancellation policy?
How long does it take to get my refund?
What happens if the landlord cancels?
Are there exceptions to the cancellation policy?
For landlords
How do I list my space?
What does it cost to rent out via the platform?
Can I choose who I rent to?
How and when do I get paid?
Can I offer ongoing rentals?
Can multiple people in my organization manage listings?
Support & Help
How do I contact customer service?
What do I do if there are problems with the space?
How do I report inappropriate behaviour?
How do I update my profile or payment information?
What happens if something breaks in the space?